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A Personal Banker I is responsible for providing superior customer service to clients in the Branch.  The Personal Banker I will accurately complete financial transactions for customers, which includes opening accounts, handling banking transactions, informing customers of other products and services and solving customer questions and concerns.  This would include both consumer and business clients of the Bank.  A significant aspect of this role will be to build relationships with customers and recommend financial solutions including treasury management, merchant card processing and general depository options. 


Primary Responsibilities and Duties                        

  1. Assist clients with day-to-day customer service requests including issues and interactions regarding customer inquiries, new accounts, online banking services and ongoing relationship needs for depository clients.
  2. Perform transfers, loan payments and assist with wire transactions.
  3. Responsible for opening new consumer accounts with supporting products and services including online banking, mobile banking, debit cards, credit cards and when appropriate ODP.
  4. Responsible for opening business accounts with supporting products and services including online banking, mobile banking, debit cards, credit cards and merchant card processing.
  5. Assist the other Personal Bankers, and accurately assist customers with processing transactions.
  6. Help the branch achieve overall depository, lending and treasury management goals.

 

Secondary Responsibilities and Duties (NON-ESSENTIAL FUNCTIONS)

  1. As assigned, completes special projects.
  2. Attends banking schools and seminars as required to maintain knowledge of bank products, policies and procedures and compliance.
  3. Be able to work fluctuating hours, as the need arises, to cover for other employees on vacation or in their absence.

 

Job Specifications

  1. Possess strong knowledge of the Bank’s consumer and business products and services.
  2. Possess knowledge of, and is able to perform, all Personal Banking & retail loan functions.
  3. Effective communication skills to establish strong customer dialogue and relationships.
  4. Competent computer skills to understand and execute banking programs and software.
  5. Additional activities include standing, sitting, reaching, lifting, bending, reading, concentrating, communicating and interacting with others.
  6. Maintain the highest degree of confidentiality.

Relationships

  1. Responsible to the Personal Banker II for the fulfillment of functions and responsibilities.
  2. Will have extensive contact with customers, the public and the community and is to conduct relationships in a manner that will enhance the overall image and reputation of the bank.
  3. Will be called upon from time to time to participate with community organizations and in community projects.

 

 

**The bank reserves the right to modify, interpret or apply this job description in any way the bank desires.  This job description in no way implies these are the only duties, including essential duties, to be performed by the associate occupying this position.  This is not an associate contract, implied or otherwise.  The employment relationship remains “at-will”.    The job requirements are subject to change to reasonably accommodate qualified disabled individuals. 

A Personal Banker II is responsible for providing superior customer service to clients in the Branch.  The Personal Banker II will accurately complete financial transactions for customers, which includes opening accounts, handling banking transactions, informing customers of other products and services and solving customer questions and concerns.  This would include both consumer and business clients of the Bank.  A significant aspect of this role will be to build relationships with customers and recommend financial solutions including treasury management, merchant card processing and general depository options.  A Personal Banker II is also responsible for originating small consumer and business lending opportunities. 


 

Primary Responsibilities and Duties          

  1. Assist clients with day-to-day customer service requests including interactions regarding customer inquiries, new accounts, online banking services and ongoing relationship needs for both depository and lending clients.
  2. Perform transfers, loan payments and assist with wire transactions.
  3. Responsible for opening new consumer accounts with supporting products and services including online banking, mobile banking, debit cards, credit cards and when appropriate ODP.
  4. Responsible for opening business accounts and offering services including, online banking, mobile banking, debit/credit cards and merchant card processing. Responsible for actively looking for treasury management opportunities and assist with new account set-up or implementation.
  5. Provide customer service to clients for retail loan inquiries by accepting and processing consumer retail loan applications, specifically HELOC’s and auto loans, and small business requests. A Personal Banker II will assist with underwriting and approval or denial of retail loan applications within the lending authorities established for you at your location.  As well as close retail loans and provide ongoing customer service to retail loan clients.
  6. Assist the other Personal Bankers, and accurately assist customers with processing transactions.
  7. Help the branch achieve overall depository, lending and treasury management goals.
  8. Be involved with community events and groups.
  9. Out of the bank calling efforts with prospective community, personal and business clients.

 

Secondary Responsibilities and Duties (NON-ESSENTIAL FUNCTIONS)

  1. As assigned, completes special projects.
  2. Attends banking schools and seminars as required to maintain knowledge of bank products, policies and procedures and compliance.
  3. Be able to work fluctuating hours, and as the need arises, to cover for other employees on vacation or in their absence.

 

Job Specifications

  1. Possess strong knowledge of the Bank’s products and services, including retail, business, loan and treasury management services.
  2. Possess knowledge of, and is able to perform, all Personal Banker & Retail Loan functions.
  3. Effective communication skills to establish strong customer dialogue and relationships.
  4. Competent computer skills to understand and execute banking programs and software.
  5. Additional activities include standing, sitting, reaching, lifting, bending, reading, concentrating, communicating and interacting with others.
  6. Maintain the highest degree of confidentiality.

 

Relationships

  1. Responsible to the Market President for the fulfillment of functions and responsibilities.
  2. Will have extensive contact with customers, the public and the community and is to conduct relationships in a manner that will enhance the overall image and reputation of the bank.
  3. Will be called upon from time to time to participate with community organizations and in community projects.

 

 

**The bank reserves the right to modify, interpret or apply this job description in any way the bank desires.  This job description in no way implies these are the only duties, including essential duties, to be performed by the associate occupying this position.  This is not an associate contract, implied or otherwise.  The employment relationship remains “at-will”.    The job requirements are subject to change to reasonably accommodate qualified disabled individuals. 

This position offers an experienced Treasury Management Officer great autonomy to develop and grow the Treasury Management Department for Redstone Bank within the Denver Metro Area.  The TMO role is primarily a sales driven role responsible for developing business and marketing plans, customer calling plans and sales goals resulting in fee income for the department along with deposit growth for the Bank.  The position will also be responsible for managing the paperwork associated with setting up new commercial customers as well as some administrative and customer service items ongoing with the portfolio.  The mix between sales and administrative duties will be about a 60/40 split leaning more towards sales as the primary responsibility of the TMO.


Primary Responsibilities & Duties:

  • Partners with Lenders to sell Treasury Management services to current customers and prospects; performs joint calls and keeps Lenders informed of process as they work with their customers.
  • Creates a calling plan for external business development to include 10+ sales calls per week from developed prospect lists of middle market companies, municipalities, other government entities, school districts, HOAs, etc.
  • Promotes and cross-sells other established products and services as appropriate to meet customer needs.
  • Works with Senior Management to build and finalize department sales goals for meeting fee income, service charge increases, new deposit growth, and referrals for services including loans, merchant processing, and credit cards.
  • Develop/execute on annual sales plans for expanding current commercial customer relationships within our loan and deposit portfolio.
  • Utilizes market research data and current customer data from internal system reports to help develop business plans along with prospects lists and other sales opportunities.
  • Will help prepare, continually update and execute on internal Treasury Management Department 1-3-5-year business plan (sample provided by Senior Management)
  • Prepares and presents comprehensive sales proposals and presentations/demos to clients in addition to participating and leading product training for various audiences.
  • Prepares statement analysis and sales proposals after detailed needs assessment is completed. Consultative sales approach is critical to selling the value of a relationship with the bank.
  • Manages all elements of the Treasury Management sales cycle to include business development, prospect qualification, needs analysis, close and submission of correct paperwork to Operations for accurate implementation of new customers/services.
  • Tracks pipeline and sales activity to report results on a weekly/monthly basis. Participates in weekly loan meetings to discuss upcoming appointments and availability for joint calls with lenders. 

 

Secondary Responsibilities & Duties:

  • Prepares all necessary paperwork for all Cash Management customers for all online banking services.
  • Serves as sales officer and liaison to MWB Operations Team in order to ensure that new customers and services are set-up correctly and timely. Supports resolution of client issues with both Operations and Customers in a professional and responsive manner.
  • Conducts support calls and handles some customer service issues, especially for ACH, Wire and RD customers.
  • Approves/seeks approval for all customers secondary credit risk limits involving certain product usage like ACH origination and Remote Deposit services.
  • Conducts site visits to conduct risk assessment and review of ACH and Remote Deposit functions at customer site. Completes all necessary paperwork for these assessments. Contributes to annual risk assessment reporting as well as items needed for Audits and Exams.
  • Presents suggestions for new products and services as the market dictates to include pricing of services, training plan, roll-out and timelines of new services when applicable.
  • Performs other duties as assigned.

 

Job Specifications and required Qualifications:

  • Bachelor’s Degree in Business Administration, Finance, or related field.
  • Treasury Management Certification (CCM or CTP) a plus.
  • Five years related experience with Treasury Management products, payment services and related business, financial, regulatory, and risk management processes.
  • Sales cycle knowledge including sales planning, sales approach and providing solutions selling to small and medium sized business customers is necessary.
  • The ability to prospect and network at various levels within a company, community or amongst internal Lenders for opportunities.
  • Proficient in MS Word/Excel/PowerPoint, Online Banking Platforms, and comfortable with web application services of Treasury Management products including Remote Deposit.

 

Relationships:

  • Responsible to Senior Management and Market Presidents across the branch network in Metro Denver area for the fulfillment of functions and job responsibilities.
  • Will have extensive contact with customers, the public and the community and is to conduct relationships in a manner that will enhance the overall image and reputation of the bank.

 

 

**The bank reserves the right to modify, interpret or apply this job description in any way the bank desires.  This job description in no way implies these are the only duties, including essential duties, to be performed by the associate occupying this position.  This is not an associate contract, implied or otherwise.  The employment relationship remains “at-will”.    The job requirements are subject to change to reasonably accommodate qualified disabled individuals. 


For more information about any of these openings, contact Sue in Human Resources at (402) 329-6221 or via email @ HumanResources@midwestbank.com

Click Here to download an application.

Redstone Bank is an Equal Opportunity Employer.